Smart City Lustenau (Vorarlberg) is taking the next step towards data-driven community services: At the entrance to the Lustenau Library, a FalcoSense sensor from Tridonic has recently collected anonymized counting data on visitor frequency. With the integration into Citymonitor, the municipality now has precise key figures available in real time — a basis for planning offers as needed, optimizing opening hours and using personnel resources efficiently.

Why counting visitors is important

  • Transparency about usage: Understanding when the library is busy and how busy.
  • Better planning: Coordinate opening hours, events and staff to peak days and times.
  • Quality of places to stay: Make data-based decisions on the quality of stay (e.g. waiting times, bottlenecks).
  • Evidence of effect: Evaluate projects and investments based on objective figures.

Tridonic FalcoSense in Citymonitor: Integration & benefits

The FalcoSense sensor from Tridonic is in use. Product information can be found on the manufacturer's website: Tridonic FalcoSense — product page. The sensor provides reliable counting data for inputs and outputs and is ideal for public institutions thanks to precise recognition and privacy-friendly working methods.

Citymonitor takes over the secure connection, plausibility check and evaluation the sensor data. This means: The raw data is translated into meaningful metrics, visualized in dashboards and made available for analyses and reports.

Metrics: Visitor counting & utilization in real time

  • Real time inputs and outputs: Bidirectional counting at library entrance.
  • Occupancy and workload: Derived key figures such as current and average occupancy.
  • time pattern: Daily, weekly and monthly patterns as well as comparison of school and vacation periods.
  • peak loads: Identify peak times to prevent bottlenecks.

Note: People are not identified. It will none Image data saved. Data collection is anonymous and in accordance with applicable data protection requirements.

First insights from Lustenau

  • Clearly identifiable peak times: Significant demand around school hours and early evening.
  • Seasonal effects: Vacation periods and special event days show changing patterns.
  • optimization potential: Tips for fine-tuning opening hours and personnel planning.

These findings help the library to expand services in a targeted manner — from scheduling readings to additional offers in busy phases.

Added value for communities and public institutions

  • Evidence-based decisions instead of gut feeling.
  • More efficient use of resources through data-based deployment planning.
  • Better visit experience thanks to optimised processes and capacities.
  • sustainability: Needs-based opening and air conditioning avoid idling.

Privacy and security

Citymonitor focuses on data economy: We only process the data that is necessary and do not store any personal information. Access to dashboards and analyses is regulated on a role-based basis.

Outdoor counting: pedestrian, bicycle (mountain bike), motor vehicle, skier

In addition to indoor entrances such as the library, Citymonitor can also outdoor areas depict. Depending on the location and requirements, we integrate suitable, privacy-friendly sensors and evaluate the data consistently in Citymonitor. Typical use cases:

  • pedestrians: Frequencies at squares, promenades, markets or events.
  • Cycling and mountain bikes: trail usage, daily patterns, seasonal patterns.
  • Motor vehicle traffic: Vehicles at entrances and exits, parking space usage, access to hotspots.
  • skiers: Frequencies at entrances and exits to lifts, trails or ski bus stops.

This creates reliable data bases for mobility and tourism planning, event management, security and infrastructure optimization — all in one system. The following also applies outdoors: no identification of individual persons, processing of anonymized counting data and secure, encrypted transmission.

outlook

Integration in Lustenau is an important starting point. Other locations — from the town hall to the sports center — can be quickly connected. In addition to the classic counting of visitors, perspective campaigns and Events evaluate, Collaborate with other data sources produce (e.g. weather, holiday calendars) and forecasts use for even more predictive planning.

Common questions (FAQ)

How does anonymous visitor counting work in the library?
Citymonitor processes anonymized counting data without image storage. The Tridonic FalcoSense provides precise input/output counts, which are transmitted in encrypted form and evaluated on a role-based basis.

Which outdoor traffic can Citymonitor measure?
Pedestrians, cyclists (including mountain bikes), motor vehicle traffic and skiers at relevant entrances and exits. The data is analyzed for frequencies, utilization and time patterns.

What do municipalities use visitor frequency data for?
For evidence-based decisions: Optimize opening hours, plan personnel, evaluate events, manage mobility and tourism offers.

Is the solution compliant with data protection regulations?
Yes No personal data is collected, no images are saved. Processing is carried out according to the principle of data economy.

Interest sparked?

Would you like to better understand visitor flows and further develop your offers based on data? Talk to us Citymonitor combines modern sensors such as the Tridonic FalcoSense with practical analyses — simple, safe and effective.

— Your Citymonitor team

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